Cancellation & Refund Policy

This policy applies to software development and consultancy engagements with A S Tech Labs Private Limited ("A S Tech Labs"), and forms part of our Terms of Service. It is governed by applicable Indian law.

1. Cancellation

Clients may cancel an ongoing engagement at any time by sending written notice to contact@astechlabs.co.in. Cancellation takes effect once we acknowledge receipt of the request, typically within 2 business days.

2. Refund Eligibility

• Before work begins: advance or retainer payments are refunded in full if cancellation is requested before any work has started on the engagement.
• After work begins: fees corresponding to work already performed are non-refundable. Any unearned portion of an advance payment is refunded on a pro-rata basis.
• Completed milestones: payments for milestones already delivered and accepted are non-refundable.
• Custom/contracted terms: where a signed proposal or contract specifies different cancellation or refund terms, those terms take precedence over this policy.

3. Refund Process

Approved refunds are processed to the original payment method within 7–10 business days. Bank or payment processing timelines may add a few additional days before funds reflect in your account.

4. Non-Refundable Items

• Third-party costs already incurred on the client's behalf (e.g. domain names, licenses, hosting) at the time of cancellation.
• Work completed and delivered prior to the cancellation request.

5. Contact

To request a cancellation or refund, or to ask questions about this policy, contact us at contact@astechlabs.co.in or +91 96320 41311, or via our Contact page.